Keep the logo. Grow the account.
Catch churn early, find the next dollar of expansion, and walk into every QBR with a board-ready story — generated from the account's full history.
Retention and expansion, on autopilot.
Outcomes, not dashboards.
Nothing dropped
A handoff brief that survives the line from sales to CS — deal context, promises made, stakeholders, and an onboarding plan.
- →Handoff Hero: deal context, promises, stakeholders & roles, onboarding plan
Churn, 90 days early
At-risk accounts flagged with the play to save them — risk drivers, save plays, and an exec summary for leadership.
- →Churn Sentinel: at-risk accounts, risk drivers, save plays, exec summary
Find the growth
Upsell and expansion openings, with who to engage and a pitch outline — pulled from usage signals and account history.
- →Expansion Engine: expansion openings, usage signals, stakeholders, pitch outline
Walk into every QBR ready
A board-ready narrative for the quarter — wins, metrics, risks, and the roadmap asks to propose.
- →Executive Beacon: QBR narrative, wins & metrics, risks, roadmap asks
A QBR your champion can present.
QBR narrative
The story of the quarter, board-ready.
Wins & metrics
Value delivered, quantified.
Risks
What to watch and how it's handled.
Roadmap asks
The expansion and next steps to propose.
Frequently asked.
How do I predict churn?
Run Churn Sentinel on an account. It weighs usage level, contract value, renewal date, support tickets, business changes, success-criteria status, and red flags — then returns at-risk accounts, the risk drivers, save plays, and an exec summary. It's a free diagnostic; unlock the deep report for $99.
How do I write a QBR?
Run Executive Beacon on the account with the reporting period and key question. It returns a QBR narrative, wins and metrics, risks with handling, and roadmap asks — board-ready, ready for your champion to present. Tune the audience (CRO, CEO, board, CSM manager) and it adjusts the framing.
How do I find expansion opportunities in my book of business?
Run Expansion Engine on an account. It reviews current product, usage, business goals, expansion signals, and other departments — then returns expansion openings, usage signals, the stakeholders to engage, and a pitch outline. Run it on every account due for renewal to find the next dollar.
What's the best way to hand off a closed-won deal from sales to CS?
Run Handoff Hero at close. It captures deal context, product sold, champion and economic buyer, primary pain, commitments and promises, risk flags, and success criteria — then produces a handoff brief with an onboarding plan that survives the line from sales to CS.
Is Churn Sentinel really free?
Yes. The full analysis runs at no cost and you see the diagnostic sections immediately. Deeper sections — risk-driver detail, save plays, and exec summary — unlock for a flat $99 one-time. Operator plan users get the full report included.
Does Beacn read the account's full history?
Yes. Every CS module reads the account's saved memory — prior artifacts, stakeholders, notes, and uploaded documents. The work compounds: each run makes the next run richer, and Executive Beacon synthesizes the full account memory into the QBR narrative.
Can I run Churn Sentinel across my whole book of business?
Today Churn Sentinel is account-scoped — one account per run. Portfolio mode (scanning all accounts in one ranked list) is on the roadmap. For now, run it per account at renewal cadence; Operator plan users can run it unlimited.
How is Beacn priced for customer success teams?
Churn Sentinel is a free diagnostic with a $99 unlock. Handoff Hero is $299, Expansion Engine is $99, and Executive Beacon is $149 — all one-time per deliverable. The Operator plan at $7,500/month gives a CS team unlimited runs across all 12 modules.
Save accounts. Grow them.
Private beta is open and free. Set up your company once — Beacn delivers the outcomes.
Free during beta · no credit card · no POC